Why is USAA being so ridiculous after a divorce? Anyone else had this happen?

I’m going through a nasty divorce… it’s my first, but it’s her fourth. USAA has been a nightmare. They allowed my estranged wife to endorse four checks totaling nearly $3k from the US Treasury that were issued solely to me, six months after we separated. I notified them the first time it happened, yet they let it happen three more times. I spent an entire year going through multiple regulatory bodies just to get some action. Eventually, USAA said they’d take responsibility and reimburse me. When I went to their headquarters in San Antonio to get the reimbursement, they refused. I waited in the lobby for two days, then camped out in the parking lot before the bank opened. The police were called, and after a tense situation, I finally got my reimbursement. It feels like a bad joke. I’m done with USAA after all this.

Are you familiar with the term ‘red flag’?

Hayes said:
Are you familiar with the term ‘red flag’?

You’re not wrong

What?! USAA’s headquarters is about 1.5 hours away from us. My husband and I are both disabled vets. We wanted to open a CD with a large cashier’s check. They told us to call Fidelity, and refused to help us in person. I had to call, but we’re both hearing impaired, so the phone call was hard to understand. I asked if there was an office in San Antonio, but they said no. We ended up going to a local bank and were much happier with them.

@Willow
If USAA’s products don’t fit your needs, then find another option.

Clove said:
@Willow
If USAA’s products don’t fit your needs, then find another option.

We are! I’ve already moved some things around and we’re looking into a credit union too. My husband has been a USAA member for over 60 years, and I’ve been with them for 40 years.

Didn’t you think for a moment that marrying a woman with 3 previous divorces might not have been a great idea?

Zephyr said:
Didn’t you think for a moment that marrying a woman with 3 previous divorces might not have been a great idea?

Yeah, in hindsight, I was an idiot. She was my next-door neighbor when I bought my house in San Antonio in 2010. We spent a year having coffee every weekend before we started dating in late 2011, and then got married in October 2012. She filed for divorce just two weeks after I paid her son’s tuition.

@esleystanley
Damn, that’s rough. She was just playing games with you.

Zephyr said:
@esleystanley
Damn, that’s rough. She was just playing games with you.

It’s worse. I was 37, never been married, no kids. I sold my house and paid off $20k in credit card debt, plus another $17k on her mortgage. I helped her retire after 30 years of nursing and raising three kids. She planned everything so well I lost everything. All I walked away with was the clothes on my back after she started the separation.

First of all, not every department has someone who will confront an upset member. Second, showing up at the bank isn’t going to help much.

Tristan said:
First of all, not every department has someone who will confront an upset member. Second, showing up at the bank isn’t going to help much.

I didn’t cause a scene or raise my voice. After being told in writing by a senior VP that I’d be reimbursed, USAA refused to honor their own decision. I wasn’t going to let that slide, so I said I’d wait until they followed through on their word. After everything I’d gone through, I had to make sure they kept their promise. The head of security at least understood that.

@esleystanley
Next time, try calling the CEO’s office. Showing up at the bank won’t solve the issue. I hope this all gets settled and that your ex faces the consequences.

Tristan said:
@esleystanley
Next time, try calling the CEO’s office. Showing up at the bank won’t solve the issue. I hope this all gets settled and that your ex faces the consequences.

There won’t be a next time. I’ll never deal with USAA again.

@esleystanley
Okay, well fair winds and good luck with everything.

Tristan said:
@esleystanley
Okay, well fair winds and good luck with everything.

Oorah and thanks

Don’t blame you

I’m leaving too.

Orion said:
I’m leaving too.

It’s a real shame because I loved them for over a decade.

I had a lot of issues with USAA during my divorce. One of our houses was only in my name, but the insurance policy had my wife’s policy number. She changed her address, which flagged in the system, and they locked me out of all the documents. The policy went up 70% when the divorce happened. I also had issues with the car insurance when she totaled a car. The check wasn’t written to both of us like it should’ve been.