What can I do to access my USAA account as a minor with a new phone number and no government ID, while my dad (holder of parent account) is in jail?

Seeking Advice
1

I’m currently staying with a friend due to both of my parents being in jail (long story). Since my phone bill wasn’t being paid, I had to switch to my friend’s AT&T plan, but my phone was locked to Spectrum. I didn’t have access to my parent’s Spectrum account details, so I had to get a new number.

Now, I need to update my USAA account with my new number, but the app is logged out on both phones - the new one because I hadn’t used it yet, and the old one presumably because the number tied to my account is no longer active.

I thought about calling customer support, but after going through the automated system, my options are limited: either receive a verification code on my old, inactive number or request an extension, which requires knowing an extension number I don’t have.

I’m left with trying USAA.com/verify as a last resort, but they require photos of a government ID for identity verification. I don’t have one yet; I was using an expired temporary UTSA student ID, which USAA doesn’t accept.

I’m in the process of getting a government ID, but it takes time. Is there any way I can access my account sooner?

2

Your situation really sucks, but USAA can’t help you without a government ID due to banking regulations.

3

USAA recently updated their processes to potentially accept social security cards submitted to Enable Cookies | USAA | USAA. When they call you, explain your situation; otherwise, they may ask for a photo ID. It’s not a guaranteed fix, but try taking a clear photo in good lighting. Hopefully, this helps!

4

Can you visit your parents in jail to get account info? Sorry to hear you’re going through this.

5

It sounds like you’re stuck until you can get a government-issued photo ID. You could have transferred your number to keep it, but I understand that wasn’t possible with your old phone being locked to Spectrum.

6

@Floyd
Exactly, my old phone was locked to Spectrum, so I couldn’t transfer the number. I wish I could have kept it.

7

Are you a minor or a college student at UTSA? Normally, you’d need an ID to get a student ID from UTSA. It might be worth looking into getting any form of ID, even if it’s not a driver’s license.

8

My USAA account isn’t linked to my phone at all. I can log in from any phone with the app installed. I’m not sure why your phone provider matters; you just need your email and password. What else are they asking for?

9

Contact AT&T and ask them to ‘port’ your old number to your new phone. That might solve the number issue.