PetsBest is having some problems

I have been a PetsBest customer for the past three years or so. They have been nothing short of amazing since my previous claim in May. They were just bought out by another business, and I am very sure that is the source of the issues. I made a wellness-related claim. They needed forty days, or twenty-six business days, to produce an EOB. They handled my claim entirely incorrectly. In order to get it checked at again, I had to make three calls and provide medical paperwork. It was still handled incorrectly. I went on social media and discovered that I am not alone at all. They were outstanding, so it is kind of sad. My purpose in sharing this, I suppose, is to advise anyone considering using PetsBest to hold off until they have hopefully steered the ship back in the correct direction (which regrettably does not always happen after an acquisition.

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I am really sad to hear this, ugh. PetsBest has undergone a number of acquisitions; I believe Synchrony acquired them in 2019 they are the owners of CareCredit. American Pet Insurance Company used to be their underwriter as well. However, I believe that this year Synchrony sold them to Independence Pet Holdings, a JAB Holdings affiliate that also owns Embrace Figo Pumpkin, Spot, and the AKC. JAB Holdings moves all underwriting to Independence American Insurance Company. That must be what is going on with you at the moment. It’s unfortunate that they were unable to take action to prevent upsetting their clients. I have heard anecdotal evidence that this new underwriter is a bit of a hardass, but I do not have any data to support that. I am hoping it gets better quickly.

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Very bothersome… I really wish there were stricter rules regarding pet insurance. This place reminds me of the Wild West.

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same.

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This is precisely the reason I am concerned, as Independence Pet Holdings recently bought spot pet insurance in June. Fortunately, I have not experienced any issues with claims thus far; however, as these were all made before to the acquisition, I sincerely hope that this is not the case with other pet insurance providers. Insurance is required for my pet.

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ugh I am hoping you do not experience this as well.