I saw the latest J.D. Power rankings for homeowners insurance, and it looks like Amica, AIG, and Erie topped the list for claims satisfaction. Chubb took the top spot for overall customer satisfaction. Has anyone had experience with these companies? I’m thinking about switching but not sure if these rankings tell the whole story.
Yeah, I’ve been with Amica for a while, and I can see why they’re ranked high for claims. They handled my claim quickly after a storm hit, and I was pretty satisfied. But I’m wondering if other companies are catching up.
@Whit
I’ve heard great things about Amica too. But I see Chubb ranked highest for overall satisfaction this year. Does anyone know what makes Chubb stand out?
Eli said:
@Whit
I’ve heard great things about Amica too. But I see Chubb ranked highest for overall satisfaction this year. Does anyone know what makes Chubb stand out?
Chubb’s known for high-end coverage, especially for luxury homes. They offer perks like new for old coverage, meaning they’ll replace damaged items with brand-new ones, even if the old ones were outdated.
@Whit
That’s awesome. But what’s the deal with AIG? I don’t hear about them much.
Remington said:
@Whit
That’s awesome. But what’s the deal with AIG? I don’t hear about them much.
AIG is also geared toward higher-end policies, like Chubb. They focus on wealthy clients and offer top-notch service. That’s why they rank so well in claims and overall satisfaction.
Anyone know why some companies ranked so low? I saw Homesite and Travelers at the bottom. What’s going on there?
Bevan said:
Anyone know why some companies ranked so low? I saw Homesite and Travelers at the bottom. What’s going on there?
Yeah, I was with Travelers and had issues. Claims took forever to process after a storm. I guess it’s because of delays in repairs and contractor shortages. A lot of people complained about it.
@Yan
That makes sense. JD Power mentioned something about claims taking over three weeks affecting satisfaction, especially after those big storms.
Carter said:
@Yan
That makes sense. JD Power mentioned something about claims taking over three weeks affecting satisfaction, especially after those big storms.
Yeah, it was mentioned that severe weather events like hurricanes strained the system. Repairs took longer, and people got frustrated.
I noticed USAA scored really high too, but they’re not ranked because they only serve military families. Anyone here use them?
Jory said:
I noticed USAA scored really high too, but they’re not ranked because they only serve military families. Anyone here use them?
I’ve been with USAA for years. They’re fantastic if you qualify. Claims are easy, and customer service is excellent. I wasn’t surprised by their high score.
@Bao
That’s great to hear. Too bad they’re only for military families, or I’d switch!
I’m with State Farm, and I saw they ranked mid-tier. I haven’t had any claims yet, but now I’m wondering if I should look into switching. Is it really worth moving companies if you haven’t had issues?
Riley said:
I’m with State Farm, and I saw they ranked mid-tier. I haven’t had any claims yet, but now I’m wondering if I should look into switching. Is it really worth moving companies if you haven’t had issues?
If you’re happy with your coverage and rates, I wouldn’t switch just based on rankings. But it doesn’t hurt to shop around for a better deal every once in a while.
@Harlow
Agreed. These rankings are helpful, but your personal experience with claims and service is what matters most.
Anyone else notice how digital claims tools didn’t actually improve satisfaction? People thought it would make things faster, but JD Power says they’re taking longer now.
Dez said:
Anyone else notice how digital claims tools didn’t actually improve satisfaction? People thought it would make things faster, but JD Power says they’re taking longer now.
Yeah, I tried using digital claims with Liberty Mutual, and it wasn’t as smooth as I expected. It’s convenient, but I still had to wait a while for repairs.
@Bao
Same experience here. The app was easy, but it didn’t speed things up at all. I guess it’s still better than waiting on hold for hours.