I’ve been with Navy Federal Credit Union for 12 to 15 years for my bank accounts, auto loans, and credit cards. My grandfather served in the Army, which is how I qualified for Navy Fed, and I believe I could use the same connection to join USAA.
Is USAA better or worse compared to Navy Fed? I’m looking for advice because I’m considering doing some balance transfers to save on interest for a few credit cards and debts. Any help or insights would be appreciated!
I’d stay away from USAA for now. I’m actually thinking of leaving them myself.
I’ve been with USAA for over 20 years. Until they fix the issues they’ve created with their service and member support, I’d recommend sticking with Navy Federal.
There’s no rule saying you can’t have both. I’ve had both for nearly 20 years. I use Navy for auto loans and credit cards because they have great rates and limits. I use USAA for home and auto insurance because they offer the best rates for me.
I’ve noticed complaints about USAA have gone up recently, but I haven’t had issues that would make me leave. I treat both as tools to get the best value for my money. Your priorities and gut feeling will help you decide what’s best for you.
No, don’t bother. Their fraud detection is terrible, their fraud team is worse, and their customer support is awful. They need to stop spending on ads and football sponsorships and focus on fixing their operations.
Avoid USAA. They’re a mess right now, and I’m planning to leave them.
You can always have both. I’ve been with USAA for 27 years and Navy Fed for 28 years. I’ve had loans, credit cards, and auto financing with both and never had issues. I also have life and homeowners insurance with USAA and haven’t faced any problems.
Stay away. USAA is a disaster right now.
No.