We are still dealing with Texas Windstorm claims. Is it normal to get 3 acceptance letters, work with 3 different adjusters, and still have claims ignored? This process sucks.
File a complaint against the company with the Texas Department of Insurance. They might push for some action.
If you haven’t worked through a catastrophe (CAT) claim before, here’s how it goes: Carriers hire adjusters to handle claims, often overwhelming them with 25+ cases each. Inexperienced adjusters may close cases quickly, only to reopen them later. Your best bet is to have all your claim details ready before they show up so you can avoid further delays.
@Toryn
Thanks for the insight. I’ll make sure to have everything prepped for the next adjuster. Hopefully, it doesn’t start over again.
Warren Buffet’s a big fan of this tactic… it’s called the ‘float.’ Insurance companies hold onto the reserves and profit off the interest. Your suffering means more money for them, especially when rates are high.
Wait till you close out… it’s going to take forever. Just prepare yourself for the long haul.
I’m an agent. No, this is not normal. Call and ask for a supervisor. Mention ‘unfair claims practices’ in your message—that gets their attention quickly. Request a callback and push for resolution.
Finn said:
I’m an agent. No, this is not normal. Call and ask for a supervisor. Mention ‘unfair claims practices’ in your message—that gets their attention quickly. Request a callback and push for resolution.
We always advise clients to file complaints with state insurance departments if they face issues like this. Insurers don’t like it, but it gets results.
Yes, this is completely normal. Insurance companies use the ‘Delay, Deny, Defend’ strategy. They hope to wear you down into accepting a low offer, force you into a financial bind, or hold onto the money longer to make more interest. They don’t care what it does to you.
@Cade
I represent homeowners and contractors to ensure insurance companies fulfill their obligations. If you’re tired of the runaround, it might be worth getting someone to help.