I went to a dealership with a preapproved USAA loan. They said they accept USAA but, since they aren’t a ‘partner’ bank, they want a paper check. They told me I need to send USAA the necessary paperwork like the purchase order (PO).
When finalizing my loan application, I selected to have a paper check sent to me because the dealership wants me to bring it to them. The app said all documents need to be submitted by a specific date, but it didn’t specify which documents.
Do I just upload the PO and send it to USAA? Is there anything else I need to submit that’s normally handled by the dealer? USAA is closed right now, so I can’t call them, and I’m trying to avoid delays in getting the check issued. The dealership insists they need the check when the car is delivered.
For anyone wondering, this is a reputable name-brand dealership. Thanks in advance for any advice!
The dealership can complete a dealer funding request. On the form, where it asks for their routing and account numbers, they can write ‘please send physical check.’ They would fax that along with the purchase agreement and title application listing USAA as the lienholder to the number provided on the form. Once USAA processes it, they send the check to the dealer.
@Taylor
Not at this dealership. Apparently, this is just how they handle outside banks. For example, if someone uses Navy FCU, the buyer has to get the PO and bring it to the bank, which then cuts a check for them to bring back to the dealership.
@Tate
If you call USAA, they’ll probably tell you the same thing since your loan has already been signed. Your other option is to reapply and choose the paper check option from the start. Once signed, the check should be issued within 24 hours without needing additional paperwork from you or the dealer.
Yes, upload a signed copy of the purchase order. USAA should have no problem using that to issue a check payable to the dealership and send it to you. Afterward, USAA and the dealer will handle the title and registration details.
Update: Thank goodness for the USAA rep being available early. They said to sign all required documents in the app, then select the bank check option. Once all documents are submitted, USAA will FedEx the check (you cover shipping costs). It should arrive in 3–5 business days. They also mentioned it’s up to the dealership whether they let you take the car before they receive the check or wait until it clears.
I think it’s ridiculous they won’t let me drive off with the car, especially since I’ve signed a binding agreement and verified my identity. If I didn’t pay, wouldn’t that be considered theft or fraud?
I’m in the same situation right now. I completed everything over the weekend, but the app just says ‘status will update on USAA Home,’ and there’s no real next-step info. Planning to call them tomorrow. If anyone here has advice, I’d really appreciate it!
I just went through this with Navy Federal. I picked up the check from the branch and brought it to the dealership. Between PenFed, Navy, and USAA, I’d go with whichever one has the best rates and terms—they’re all solid.