I’m currently in non-standard auto and I really don’t like it. Has anyone here worked at Selective Insurance? If so, would love any feedback!
I’m thinking about moving from non-standard to workers’ comp. Any advice on the transition?
I haven’t worked at Selective, but I started in workers’ comp before moving to auto claims. Work comp was much more manageable—just one injured person, an employer, and you have more control over treatment in certain states. There are set state guidelines for wages, which keeps things organized.
In auto, it’s a whole different story. You’re juggling multiple claimants, insureds, policies, witnesses, repair shops, medical bills, and sometimes lawsuits. In work comp, you’ll likely have fewer calls to handle.
@Journey
Thanks for sharing your experience. I really can’t stand non-standard auto anymore—it’s making me think of leaving the field entirely.
Did you have more cases in workers’ comp than in auto? Or did it just feel easier to manage? Also, curious why you made the switch from work comp to auto?
@Chao
I worked for a TPA that’s no longer around, and I was on a dedicated account, which made things easier because I got to know the employer. The cases were mostly minor, no lost wages, and we had nurse case managers who helped with some of the workload. It varies by company and client, but it was definitely more straightforward than auto claims, which can get very chaotic.
Non-standard auto sounds like a rough gig, and from what I’ve seen in discussions, it brings a lot of added stress.
@Journey
Thanks again for your insights. I keep hearing that if you can handle non-standard auto, you can handle anything. My company is so short-staffed they’re promoting entry-level folks to handle claims with bodily injury. Some have only been in the role 5 months to a year and are stressed to the max dealing with non-standard auto and BI. It’s really got me nervous as I’m about to start training for BI.
We’re expected to close claims within 30 days, and most of the time it’s a chase to get in touch with the insured or claimant, especially when they don’t respond to calls or letters. It’s already a headache without adding injuries to the mix.
Do you know of any companies that hire for entry-level work comp roles?
@Chao
Can’t say for sure, but many places would probably consider it. Honestly, getting some BI experience might make it easier to transition into workers’ comp—maybe you wouldn’t need an entry-level spot since you have claims experience already.