The USAA app has made it almost impossible to deposit checks! I’ve tried everything—different types of lighting, various backgrounds (even solid black), and countless attempts. No matter what, it won’t work. The settings I’ve used should be perfect, but I’ve had no luck after dozens of tries. Anyone else having this issue?
Have you cleaned your phone’s camera lens? Sometimes it’s just a smudge causing the problem.
I had the same issue and ended up deleting and reinstalling the app. That fixed it for me. Might be worth trying!
It’s not just you. I tried to scan a check last night, and it took me about 15 minutes to finally get it to work. It used to be so much easier.
This might sound weird, but try turning the check upside down before scanning it. For some reason, this works for me when nothing else does.
It took me a few tries too. Seems like there’s definitely something off with the app.
Jory said:
It took me a few tries too. Seems like there’s definitely something off with the app.
I figured out the problem—it was how the check was formatted by the bank that printed it. The account number wasn’t in the usual spot or format. The app gave me a generic error message about lighting and background, which wasn’t helpful. What really frustrated me is that the bank had scans of the check but didn’t process it, leaving me to deal with the issue on my own.