I’ll be starting as a Credit Risk Analyst intern at USAA in San Antonio soon. I’m curious about what working there is really like. How are the benefits, the food, and the facilities? What’s the pay like for entry-level roles or interns who transition to full-time?
I’ve heard the company has been struggling a bit lately. Would it be a good idea to work there for about a year to gain experience and then move on? Any advice or insights would be really helpful!
It depends. USAA has two kinds of roles: member contact and non-member contact.
If you’re in a member contact role, expect to be micromanaged. Your schedule will be closely monitored, and you might even get questioned for small things like breaks or call states. Sales are a big focus even if they don’t admit it, and it can be tough to get PTO approved, especially around holidays.
Non-member contact roles are much better. You’re treated like an adult, you’re not micromanaged, and it’s easier to take time off. It’s a more relaxed work environment overall.
From what I’ve seen, claims and call center roles are the most micromanaged and have the lowest morale. Other areas seem to have happier employees, but things might have changed.
The intern program is solid. You’ll get a good overview of the company. The facilities are nice, but the work can be a grind. USAA is trying to do more with fewer people right now. That’s common in many companies, though. Wear comfy shoes—the building is huge!
Get the experience you need and then move on. Hiring budgets are always bigger than retention budgets. USAA isn’t worth staying long-term anymore.
The training isn’t great. Get your license and leave as soon as possible.
Yes, get your experience and leave. There’s a reason many of us are trying to unionize. Most of us just want out. Don’t buy into the hype.
There are a few good things, but plenty of bad ones too. It’s one of those ‘enter at your own risk’ situations. Just stay clear of the nonsense for as long as you can.
If you’re in Credit Risk, you’ll probably be in FSB, which is one of the smaller buildings. It’s easy to get around. Food can be hit or miss, and the workload should be manageable. Interns usually aren’t overloaded, and you’ll likely have a mentor to guide you.
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Teal said:
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I agree with this! I didn’t want to say too much because people might think I’m overly positive, but I’ve had a good experience. Raises to match market rates, supportive management, and decent work-life balance. Benefits have declined a little, but they’re still better than many other places.
Enjoy your internship and make the most of it. Congrats on landing the role—it’s not easy to get in!
@Peyton
What department are you in?
If you’re interning and later get a non-member contact role, you’ll probably enjoy it. The campus and facilities are nice.
The intern program is excellent. If you do well, there’s a good chance you’ll get a full-time offer. Networking opportunities are great too. We even had a chance to meet with executives and ask questions.
Get out while you can.
I worked as a credit risk analyst and could share some tips. Feel free to message me!
You’ll hear lots of negative stuff, but I actually like it here. I’m in claims and enjoy my job. I meet my metrics, and my manager doesn’t micromanage me. It’s been a good experience so far!
It’s a good name to have on your resume.
I say go for it.
Take what you can learn and grow from it. The food isn’t great, and you’re kind of stuck paying for it on campus. The facilities are nice, but plan extra time to walk to your desk. They try to make you drink the Kool-Aid, but don’t fall for it. Management has lost touch.