Kemper Auto Insurance

My agent sent me a quote from Kemper Auto Insurance. Does anyone have experience with their customer service? A quick Google search suggests they have poor customer service, but I know that people often leave reviews only when they have complaints. Is their customer service really that bad?

I’d take such reviews with a pinch of salt. Most “bad” reviews are one-sided, they could have messed up but they do not seek to accept the consequences. I would be more inclined to a referral revies

I will soon find out how excellent they are, though. :neutral_face::smirk::neutral_face: I messed up my 2021 Toyota Tacoma entirely. P.S. They don’t land or fly very well. At the very least, I’m hoping they settle my auto loan in full. I dunno how that works, but I was totally to blame for the accident.

Their rates might be good, but many people complain about their customer service. Looking for real experiences, both good and bad, to make an informed decision.