Is Wilcac Life Insurance legit? Anyone have experience?

I’ve been hearing mixed things about Wilcac Life Insurance. They seem to have an ‘A+’ rating from Fitch, but there are tons of negative reviews out there about customer service. Anyone here dealt with them? Are they legit or should I be worried?

I’ve seen the same reviews… They do have a solid Fitch rating, which means they’re financially stable, but that doesn’t mean the customer service is great. You might want to dig deeper into how they handle claims.

@Lex
Yeah, Fitch ratings mainly focus on financial strength, not customer experience. Wilcac might be able to pay out claims, but the question is how long it takes or how much hassle they give you.

Kieran said:
@Lex
Yeah, Fitch ratings mainly focus on financial strength, not customer experience. Wilcac might be able to pay out claims, but the question is how long it takes or how much hassle they give you.

That’s exactly what I’m worried about… solid on paper, but can they follow through?

I’ve had a bad experience with them. My mom had a policy, and when she passed, it was like pulling teeth to get them to tell me what was going on with the claim. Took months.

Hartley said:
I’ve had a bad experience with them. My mom had a policy, and when she passed, it was like pulling teeth to get them to tell me what was going on with the claim. Took months.

Same here. They gave me the runaround when I tried to sort out a life insurance policy for my dad. Took forever just to get basic info.

@Pacey
Right? It felt like they didn’t even care. I was just glad to finally get it sorted, but it left a bad taste.

To be fair, Wilcac does have a strong financial backing from Wilton Re, which means they probably won’t go bankrupt anytime soon. But yeah, that doesn’t solve the problem if they don’t actually help their customers in a timely manner.

@Teegan
Exactly, financial strength doesn’t mean much if you’re stuck fighting with them over claims. I’d be cautious.

Anyone know if they’re still merging companies? I saw something about Wilco Life getting folded into Wilcac. Could that be causing some of these delays?

Amar said:
Anyone know if they’re still merging companies? I saw something about Wilco Life getting folded into Wilcac. Could that be causing some of these delays?

Good point. They merged Wilco into Wilcac back in 2020. Mergers can definitely cause confusion, especially with old policies.

@Lin
That explains a lot then… sounds like they’re still working through the mess.

I haven’t had any issues with them personally, but I know a lot of people have. If you’re not comfortable with how they’re handling your policy, maybe reach out to a lawyer to see what your options are.