I’m thinking about picking an Ambetter individual health insurance plan, but I’ve read some really bad reviews. I called a few times to ask questions about the plan I’m interested in, and it was a nightmare. The first-tier customer service reps either couldn’t answer basic questions or gave completely wrong answers. I asked to speak to a supervisor hoping to get accurate information, but even they gave me wrong info. The only reason I might still choose their plan is because they offer a very low deductible that no other insurer matches. But if my experience so far is any indication of what it will be like dealing with them, it might not be worth it.
Was my experience just a one-time bad thing? Has anyone here had or currently has their insurance? What was your experience like?