How long is USAA taking to finish auto claims now? I’ve been waiting for about 7 business days and nothing yet. Just curious what others have experienced.
Keep leaving messages in the app. For me, after about 6–8 months, they finally switched me to a different adjuster who was way faster and nicer.
Did you try calling your adjuster directly?
Peyton said:
Did you try calling your adjuster directly?
Yep, she told me it would take about seven business days, and we’re past that now.
Peyton said:
Did you try calling your adjuster directly?
Yep, she told me it would take about seven business days, and we’re past that now.
And you didn’t follow up after that?
@Peyton
No, I did, but they still haven’t returned my call.
It varies. My first accident claim took around 2 months, but my last one dragged on for over 4 months.
Ripley said:
It varies. My first accident claim took around 2 months, but my last one dragged on for over 4 months.
You’re kidding, right? Were you stuck in a rental car for 2 and 4 months?
@Pace
No, I had a rental for about a month after the first accident, but with the second one, I actually ended up just trading in the car because USAA was taking forever.
I always message my adjuster, but I do it on the computer, not the app. It feels more secure that way, like it’s part of the official record and not just a casual chat. I haven’t had issues with my last two claims, both resolved within 3 months. Neither accident was our fault, though I don’t think that changes much.
@Donna
Thanks!