Help with Logging In… Aetna Value Plan and EyeMed Vision

Medicare Forum
1

I’m trying to log in to check my vision benefits, but the site isn’t recognizing my ID number. It’s getting really frustrating. Any advice? I’m deaf and can’t use the phone. I also don’t have a TTY and don’t know sign language since I wasn’t born deaf.

2

You might want to try calling Aetna.

3

Zoren said:
You might want to try calling Aetna.

I’m deaf, so I edited my post. I don’t have a TTY, and I don’t know sign language. I wasn’t born deaf.

4

Penn said:

Zoren said:
You might want to try calling Aetna.

I’m deaf, so I edited my post. I don’t have a TTY, and I don’t know sign language. I wasn’t born deaf.

You might want to look into some alternative options. It’s not an immediate fix, but could be useful in the long run.

https://www.nad.org/resources/technology/telephone-and-relay-services/relay-services/#:~:text=TTY%20relay%20services%2C%20the%20original,from%20a%20telephone%20or%20TTY&text=Voice%20Carry%20Over%20(VCO)%20for,hearing%20who%20communicate%20by%20speaking

5

@Fin
I don’t have a TTY, and 1. It’s pricey, 2. It’s outdated.

6

Penn said:
@Fin
I don’t have a TTY, and 1. It’s pricey, 2. It’s outdated.

I understand. That’s why I shared information with other options besides TTY.

7

Penn said:

Zoren said:
You might want to try calling Aetna.

I’m deaf, so I edited my post. I don’t have a TTY, and I don’t know sign language. I wasn’t born deaf.

Got it. I’m not sure if the website has a chat feature anymore. You could try emailing them, that might be quicker. Here’s the link: https://www.aetna.com/medicare/forms/email-us.html

8

Zoren said:
You might want to try calling Aetna.

I already sent them a message. I think they removed the chat feature. I don’t see it on the site anymore.