"Good evening…
I need some advice regarding an auto body shop situation. My mom recently had a car accident, and we took the vehicle to a GMC body shop for repairs. The initial estimate was around $3,000, but after further inspection, the price suddenly jumped to about $8,000. The insurance accepted the claim and the shop started working on the car. 
Here’s where things get complicated: the body shop has repeatedly delayed the completion date, claiming the delays are due to incorrect parts being sent by the insurance. According to them, they had to reorder the parts, which is why the repair has been delayed.
However, when my mom contacted the insurance company about the parts, they informed her that they never order the parts—that’s the body shop’s responsibility. Now we’re stuck in the middle, not knowing who to trust or what steps to take. Has anyone faced a similar issue? What should we do to resolve this?" Bestwishes…
Document dates, times, and the names of individuals you spoke with.
Clearly express your concerns about the repairs, delays, or any other issues. Ask for a breakdown of the work performed, the parts used, and the reasons for any delays.
: If you can’t resolve the issue with the auto body shop or your insurance company, seek legal advice. Investigate local and state regulations that might protect you from unfair business practices.