A car hit mine, and the person who hit me has State Farm. They issued me a rental, but State Farm didn’t cover the taxes for the rental, so Enterprise charged me. Is there a way to get this waived? Shouldn’t State Farm pay for it?
Another issue is with my ezpass. It got damaged in the accident, and tolls weren’t being picked up. Now I’m being charged full toll fees. Can these be reduced or waived?
State Farm is making this so frustrating. I was even considering saying something about injuries, like ‘the least you could do is waive these fees,’ but I’m unsure. What’s the best way to deal with these issues and all these extra charges?
When you signed the rental agreement, you agreed to be responsible for costs outside the rental itself, like taxes, tolls, and any traffic violations. Most rental cars have built-in toll transponders that charge you per use or let you pay a flat fee for unlimited tolls.
From experience, disputes over toll fees usually don’t go in the renter’s favor because those charges are part of the agreement you signed. The insurance covers the basic rental but not extras like tolls, taxes, or fuel. I suggest checking your rental agreement for details.
Insurance companies typically agree to cover a set daily amount for the rental car. Anything above that amount, like upgrades, taxes, or other fees, is your responsibility. Tolls are also not covered, as you’d normally pay tolls in your own car, and the same applies here.
If your toll tag was damaged, that’s not the insurer’s fault. Replacing it and dealing with the fees is on you.
About the idea of claiming injuries to waive fees—don’t do it. That’s insurance fraud. My advice: talk to your claims representative to clarify what State Farm agreed to cover for the rental. If the rental is costing more than they cover, switch to a cheaper car or pay the difference. Also, pay the toll charges and move forward.
Are you sure State Farm didn’t pay the tax on the rental? That seems unusual. They usually cover the rental fee and the tax, but not extras like a damage waiver, insurance, or toll fees. Double-check with your adjuster about the tax issue to be certain.
You should contact the adjuster and show them the invoice with a breakdown of the charges to ask for clarification. For the tolls, reach out to your ezpass provider, explain that it was damaged during the accident, and ask if they can waive the charges. Sometimes they’re willing to adjust the fees, but it depends on their rules.
If you’re thinking about saying you were injured when you weren’t, don’t. Making false claims is a serious crime, and it’s not worth the risk. Stick to addressing the actual issues.