Good morning or evening,
I signed up for life and disability insurance with Northwestern Mutual, and now they are requesting my mental health medical records. I was told that, since I signed a Release of Information (ROI), they would be contacting my healthcare providers directly. However, I mentioned that I need to provide the ROI through my nurse practitioner’s office. I was informed that if my doctor requires a specific ROI form, that’s acceptable as well.
After discussing this with a family member, I questioned why they need mental health records when they’ve already received my blood work results and did not request records from other doctors. Upon reflection, I’ve decided that I no longer want to release my medical information to them. I will inform my nurse practitioner’s office accordingly. Can I refuse to release my medical records if I have already signed an ROI with the insurance company?